Shipping Policy
At Svarn Gifts, we understand the importance of timely and reliable shipping when it comes to delivering your unique and exquisite gifts. We strive to provide a seamless shipping experience for our valued customers. Please take a moment to familiarize yourself with our shipping policy.
Shipping Methods:
We offer various shipping methods to cater to your specific needs. Our standard shipping option ensures that your package is delivered within 5-7 business days. For those who require expedited delivery, we also offer express shipping, which guarantees delivery within 2-3 business days. Please note that the shipping times mentioned are estimates and may vary depending on the destination and any unforeseen circumstances.
Shipping Rates:
Our shipping rates are calculated based on the weight and dimensions of the items in your order, as well as the destination address. To provide you with the most accurate shipping cost, please add the desired items to your cart and proceed to the checkout page. Here, you will be able to view the shipping options available for your order and their corresponding rates.
International Shipping:
We are pleased to offer international shipping to select countries. If you are located outside of our standard shipping zones, please contact our customer support team at admin@gourmetok.com for assistance. Please note that international shipments may be subject to customs duties, taxes, and other fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the shipping cost.
Order Tracking:
Once your order has been shipped, you will receive a confirmation email containing a tracking number. This tracking number can be used to monitor the progress of your shipment. Simply visit our website and enter the tracking number in the designated tracking tool to receive real-time updates on the whereabouts of your package.
Shipping Restrictions:
While we strive to deliver our unique gifts to customers worldwide, there may be certain restrictions and limitations imposed by local laws and regulations. We are unable to ship certain items to specific locations due to these restrictions. If you encounter any issues during the checkout process, please contact our customer support team for further assistance.
Lost or Damaged Packages:
In the unfortunate event that your package is lost or damaged during transit, please contact our customer support team immediately. We will work diligently to resolve the issue and ensure that you receive a satisfactory resolution. Please note that we may require additional information and documentation to process a claim for lost or damaged packages.
Change of Shipping Address:
If you need to change the shipping address for your order, please notify us as soon as possible. We will do our best to accommodate your request, but please understand that changes to the shipping address may result in delays or additional charges. To request a change of shipping address, please contact our customer support team at admin@gourmetok.com.
Customer Support:
If you have any questions or concerns regarding our shipping policy, please do not hesitate to reach out to our customer support team. We are here to assist you and ensure that your shopping experience with Svarn Gifts is nothing short of exceptional.